Question : Where do you ship from?
Answer : We ship from our manufacturing factory or warehouse located in Jaipur (Rajasthan).
Question : Is COD (Cash on Delivery) available?
Answer : No
Question : How long will it take for my items to arrive?
Answer : We dispatched your order in 2-3 Days, Then It will usually take 5-6 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Note : Customized Product will take 10-12 business days (exclude Sat-Sun) as we have to process and manufacture the order as per your design.
Question : Is shipping really FREE?
Answer : Yes, Shipping is FREE on all Prepaid orders only
Question : Do you provide refund or return in case i face any issue with the product?
Answer : We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Question : How long will it take to receive a tracking number?
Answer : You will get the tracking number when your order dispatched in 2-3 days
Question : Where is your company located?
Answer : Jaipur (Rajasthan).
Question : Will I receive a confirmation number when I place my order?
Answer : Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours)
Question : Who can I contact if I have a problem with my order?
Answer : All inquiries can be forwarded to support@metllorytrends.com or you can directly whatsapp us or call us at 7791043492.
Question : How can I pay?
Answer : We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc.
Question : Is Checkout on this site safe and secure?
Answer : You can be absolutely sure that all purchases here are safe and secure.
Question : How to cancel my order?
Answer : In the event you wish to cancel your order, please contact us at 7791043492 or email us your order number at support@metllorytrends.com (NOTE: Contact us within 12 hours if you wish to cancel your order)
